Frequently Asked Questions
Everything you need to know about your Arcina Ori experience.
How long will it take for my order to arrive?
We offer express shipping worldwide. Domestic orders typically arrive within 1-3 business days, while international shipping generally takes 3-7 business days depending on your location.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. Our designs are often true to size, but we recommend checking specific measurements for our signature silk and knit pieces.
Do you offer international shipping?
Yes, we ship to most countries globally. Duties and taxes are calculated at checkout for most regions to ensure a seamless delivery process without hidden fees.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only make changes if the order has not yet been dispatched. Please contact our customer care team immediately with your order number.
How should I care for my Arcina Ori garments?
To maintain the longevity of our delicate fabrics, we recommend professional dry cleaning or gentle hand washing in cold water. Always refer to the specific care label inside your garment.